FLEXTECHS is looking for experienced IT Service Desk technicians to serve on a service desk team for a large health care organization based in Eagle, ID. This is a full-time remote support (due to COVID) temp-to-hire staffing assignment.
Duties and Responsibilities
- Implement new hardware, infrastructure setup, and support at newly acquired entities.
- Analyze problems and implement solutions, including the exercise of discretion and independent judgment to solve problems.
- Identify and fix any underutilization of system and network resources
- Make analytical assessments and decisions about how each operation’s computer network should function.
- Provide on-site support to operating entities at the direction of the Information Systems Director.
- Assist the field with email or trouble ticket enquiries to resolve IT systems issues and problems in a timely manner, and escalate when necessary to the appropriate teams.
- When necessary, assist the field with addressing support inquires via telephone.
- Provide support and incident management and communications for IT systems faults and service requests.
- Track issues to resolution.
- Update the field with issue resolutions.
- Track user account creations, changes and deletions.
- When necessary, perform password resets.
- Support computers, laptops, smart phones and applications.
- Perform work as scheduled and instructed by the Information Services Director.
- Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.
- A+ (or equivalent) or higher certification
- High School Diploma, Associate’s degree or higher (preferred)
- Excellent problem-solving skills
- Strong service and work ethic, with a focus on delivering quality service and support.
- 1 year of enterprise IT experience
*** Must have top-notch customer service skills and the ability to manage a work queue and report progress.
*** A prompt, reliable, productive, and honest work performance is expected ***
*** A drug screening and full criminal background check is required ***