We would like to first take this opportunity to thank you for trusting FLEXTECHS with some, or all of your business IT needs. It has been an interesting few weeks in our local, national, and global communities. As many business and schools are temporally shutting down in hopes of slowing the spread of the COVID-19 Coronavirus, we have been preparing for this and would like to share our plan with you, our valued client.
Here is a summary of the actions we are taking in response to this crisis:
Giving your organization the support that you need during this challenging time. The majority of our customers serve our community in critical roles. For any business, the unprecedented impact will present challenges where technology may enable new options. We encourage every customer to contact us for assistance as business rules change and new challenges or solutions emerge.
Minimizing risk to our employees and yours. This includes working primarily from home and emphasizing “social distance”, establishing standards for handwashing, equipping our field personnel with sanitization supplies, and bolstering our support desk staff to accommodate higher volumes.
Evolving our services. We are already implementing tools to improve our remote service capabilities. Fortunately, we had already been testing these continuity-oriented toolsets for months so we are ahead of most and prepared to move into implementation.For the next two weeks we are implementing a “Remote First” support model across our organization. While it is unclear how long this will last, and what the long term ramifications will be, our leadership team has chosen to adopt this policy for the next two weeks. We will continue to monitor the situation and modify our policies and procedures as new information becomes available.
What does this mean for you?
Our team has been directed to make every effort to support your organization and address your issues remotely when possible. If for any reason an issue is not able to be addressed remotely, our team will dispatch a technician onsite to your location to address and resolve the issue.
The embedded image is an updated contact sheet which outlines the preferred method for contacting our team.
Communicating. As we evolve, we commit to sharing information and (most of all) listening to each of our customers. We know that you are likely also feeling the pressure of unprecedented change and we urge you to reach out to share your experiences and especially to help us meet our goal of delivering the best service possible.
Our immediate and primary concerns are for the safety of our employees and customers alike, and to ensure we can continue to provide your organization with the ongoing support you have entrusted to us. It is our pledge to do everything in our power to keep both our employees, and yours, safe while staying true to our commitments.
We are all in this together as a community, and that knowledge provides us with a great deal of comfort.
Regards from our tribe to yours,
The FLEXTECHS Team
If your business has changes in policy due to the COVID-19 pandemic, please advise us on how to best engage with your business for service relate I.T. issues.
Things to consider: closures, hours of operation changes, rules on engagement,…
To better follow CDC guidelines and recommendations, please follow our new recommended interview process. We look forward to meeting you and take safety very seriously. If you have been exposed to the coronavirus or have any symptoms, please notify our staff. Options to reschedule or remote conferencing can be made.
Interviews will be conducted between 2pm and 4pm Monday through Thursday outside of FLEXTECHS’ building. If it is raining or cold, we will utilize the covered entry, otherwise we will setup chairs on the lawn. Candidates are encouraged to dress appropriately based upon the weather. Only bring copies of your resume or application for personal reference. Our staff will provide our own copy from a print off of the digital file you previously sent.
Remain in your vehicle in the designated parking locations. Do not approach the front entrance.
You will receive an SMS notification to the mobile number you provided when it is your turn to be interviewed.
Hand sanitizer will be made available to you in front of the building. Our staff will ensure your chair has been disinfected for your safety. We are excited to meet you as well but elbow bumps, high fives and hand shaking will not be necessary.
During the interview process, a minimum distance of 6 feet will be maintained at all times between you and the FLEXTECHS’ staff.
Please note that our restrooms and building will not be available to the public during this time.
For those who are unable to leave their house, we will consider doing a Skype or Zoom interview. Although an interview maybe held remotely, you must be able and available to work at a customer site.