IT Desktop Support Technician

FLEXTECHS is looking for an experienced IT Desktop Support (Deskside) Technician to serve on customer-focused team in a large healthcare organization; supporting users in Boise, ID. Our ideal candidate should have experience supporting users and desktops in a enterprise environment, with a strong emphasis on managing a work queue and serving customers. This position is a full-time (40 hr/wk) assignment.

FLEXTECHS is a high-touch “boutique” staffing firm that offers competitive compensation and great benefits. We take good care of our team so they can take good care of our customers. Our customer seeks a support professional that is energetic, manages their time and tasks, and who enjoys serving end users.

Tasks and Responsibilities:

  • Provide IT Deskside (corporate campus) support coverage
  • Deliver customer service and technical assistance to end users
  • Provide first or second level troubleshooting and support of all end user desktops, handhelds, input and output devices
  • Support Microsoft office, adobe, and in-house application systems
  • Escalate / Route Service Desk requests to other technical teams as appropriate

REQUIRED Experience:

  • 1+ year working on a help desk or supporting corporate users in a large business environment
  • Experience supporting desktop PC / network clients, network printing
  • Knowledge of Win 10 / Windows 7 / Windows Office Products / Handheld Devices / Line of Business Apps. An A+ Certification is strongly desired.
  • Preferred knowledge of Windows Imaging, Active Directory Tools, group policy, SCCM Client, Citrix Client, etc.

The position does require a good driving record, and the ability to lift/carry/move/throw/catch/hustle.

*** Must have top-notch customer service skills and the ability to manage a work queue and report progress. 
*** A prompt, reliable, productive, and honest work performance is expected ***

*** A drug screening and full criminal background check is required ***

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